Handmade with love in Bordeaux ♡Unique & customisable piecesFree delivery on orders of €50 or moreSecure paymentHandmade with love in Bordeaux ♡Unique & customisable piecesFree delivery on orders of €50 or moreSecure payment

Frequently asked questions

Everything you need to know before ordering, personalising or returning Maison Simone jewellery.

Frequently asked questions

Orders and making

Personalisation

Returns and exchanges

Care

Workshops

Orders and making

How long will it take to receive my order?

Is delivery free?

Personalisation

How do I compose my jewellery?

Can I have a charm engraved?

How long are the necklaces?

Returns and exchanges

Can I return jewellery that does not suit me?

How do I make a return?

My jewellery arrived damaged. What should I do?

Care

How do I care for my stainless steel jewellery?

Workshops

How do I book a workshop?